Windows Vista Business か Windows Vista Business x64 を選んでください。
I just am not a very lucky person when it comes to computer related matters.
We went to University Computers to get a new laptop
for hubby. It's a HP Compaq 6910p. The size seemed right for carrying around and the specs fitted with what he needs.
So we brought it home and turned it on. But then it prompted the following questions:
Please choose from the following
Windows Vista Business
Windows Vista Business (x64)
Wait, i wouldn't know what the difference was.
I asked a friend and my friend told me this computer should support x64. Ok so we picked x64.
And THAT's ONE CLICK that brought us to hell.
Hubby brought his computer to school for a on campus software installation. But after trying for an hour the technical person told him the system doesn't support x64!
GREAT! So we're stucked!
I called University Computers, but the answer I got was "Well once you've installed x64 you can't reverse, there is a disc you can buy to reinstall the whole thing but you'd have to pay. There is nothing we can do about it but maybe you'd want to call HP and see what they can do."
Ok, let's not waste time on this. I knew the guy whom I talked to didn't know nothing about it. He was just trying to get the phone conversation over with.
So I called HP hoping they could help.
The first guy I talked to redirected me to the technical support department (it was a technical support hotline, why keep transferring me!?).
One guy said he could give me a case number so that I can bring it back for a refund. Then he could send me a new computer through HP and I'd get it the next day.
Wow that sounds good!
But wait, that means the warranty I paid for is not going to work and all the technical support that came with the package is going to be different!
Just when I was about to ask him, he said, yeah but everything else would be through HP, you can just call us and send it to us for a repair if anything went wrong. Now lemme find you a new computer...
The next thing I heard was all kinds of product names, model numbers, specs that I had no clue on.
So he's not going to send me the exact same thing! I have to choose all over again! And this time over the phone within 3 seconds after this friendly Indian guy gave me all the specs in his not-so-easy-to-understand-accent. (I have NOTHING against his nationality or accent, just that I was not able to understand him 100% and began to feel uncomfortable about the whole "buy a new laptop through me" thing.)
After all that, I just asked if I could simply get an exchange at University Computers?!
He said "lemme consult with my supervisor, please hold the line." And the next thing I realized was my line was once again redirected to another person!
OK, so this is how HP does their technical supports. If they don't want to deal with you, they remain friendly and say "wait" while they are actually switching you off saying "bye" the moment they cut you say "thank you". And there is no way you can trace them cuz' they only give you their first names. Even worse, they're far far away in India! Do they care?!
I was on the line for 2 hours, talked to more than 6 people explaining my situation over and over again. Nobody was willing to offer any technical assistance but to sell me new things.
Now, at the very end, a guy tried to trace my product with the product number. After a few attempts, he told me...
"m'am, your product number doesn't work, did you bring it from some other country? It's not made for the US market. Since it's not for the US market, there is nothing I can do for you here. I'll give you a number to the International Center and they may be able to help you."
But of course, they number he gave me didn't work. Or should I say, it was busy the whole time?
This whole telephone support thing has got me to the peak of my anger. I decided to call once again and see what's going to happen.
This very last time I got connected to a lady. She guided me through recovery and see if that'd work. Well of course it didn't. So she suggested me to send it back to HP and they'd have it fixed.
Now I'm waiting for Fedex to come with the box so that I can send it back for a "repair" 3 days after my purchase.
There are just 2 things that I was upset about.
First, University Computers should know about their products and have told us the school system wouldn't work with vista 64. They are the ones who should warn their customers, who are mainly students and faculty staff. In that sense, I think they are sales oriented too.
Secondly, HP does have a very lousy after purchase support. After the 3 hours I've spent talking to them, most of their technical support hotlines are still sales hotlines. They still try to sell you stuff rather than really helping you.
Spending more than money on a computer is not a small budget. And it is worse when you find out the computer is not going to do what you wanted it to. It is just plain stupidity that they are selling their products that cannot be recovered. Nor do they come with a CD so that you can do it on your own.
This is my first HP experience and to those who are reading this, "I don't know what you think but I'd never buy HP again!" I just hope their company would eventually close down so that I can throw stone at their office windows!