スポンサーサイト

--年--月--日 --:--

上記の広告は1ヶ月以上更新のないブログに表示されています。
新しい記事を書く事で広告が消せます。

HP Compaq 6910p Vista Business x64

2007年07月17日 21:49

私は大体パソコンとのいい体験がないです。

先日ここで新しいノートパソコンを購入した。学校側のショップだったので、学生のプランがあるため簡単に使えるものをえらんだ。

と思ったが、かって帰ってきて立ち上げたら、先ず

Windows Vista Business か Windows Vista Business x64 を選んでください。

一応友人に聞いてみたが、その違いが分からなくて、とにかくx64にしました。

それが地獄に落ちるまで一つのクリックです!

昨日主人が新しいパソコンを学校に持って行って、セットアップしてもらいました。ほら、学校でインターネットを使ったり、試験を受けたりするためのソフト。

帰ってきて言ったのは、学校側のソフトが64ビットのVistaをサポートしないのだ。

あせてショップに電話したら、「ここでは何もできないよ、HPに電話してみてください」と。

HPに電話して、最初の人が「じゃ、それを学校側のショップに持って行って、返品してからこっち新しいものを送ってやるよ!」と言われ、まぁそれでも仕方なくやることだねと思った。
とそのとき、いろんな商品名が出てきて、「これを選ぶ?」と聞かれた。

Uki:ちょっと待ってよ!「同じものを送ってくれるじゃなかったの?!」

ホットライン:「ごめん、同じものを送ることができないの、でも、同じようなものを送るのができます。値段は払った金額より安いよ!」

Uki:「そう言われても、私本当に3秒でこれがいいとパソコンのこと分かる人間じゃないだから、困る。ただ店に持って行って、商品を交換させてくれる手段ないの?」

ホットライン:「それは不可能ですよ。」

しばらく頼んで見たら

ホットライン:「分かった、ちょっと上司に相談してみるのでちょっと待ってください。」

とそのとき、電話回線が切られて、違う人に繋がった。

こんな対応ってあり得る?!(><)
やりたくないとき、丁寧で「ちょっと待ってね」言いながらそっち側では実際「さようなら」って言うか!?

こうやって、7回以上違う人に繋がられて、最終的に、「あなたのパソコンはプロダクト番号がアメリカマーケットのためじゃないので、ここのデータには表示されておりません。違う番号にかけてみてください。」

と番号を教えてくれて、逃げた。

結局、その番号も繋がらない番号で、もう一回同じところに電話した。

3時間の戦いの始末は、初めて女性の声を聞こえて、一緒にRecoveryしてみて、30分ご、Recovery失敗。

対応してくれたのは「じゃあ、パソコンをこっちに送ってください、24時間以内にFedexの箱が来るので、本体の部品を全部箱に入れて送ってくれたら対応します。」

とりあえず、こんなもんで、今箱を来るのを待っています。最終的にはこの単純な問題を解決できるかはわかりません。最悪の場合またVista Businessを買って再インストールするしかないかもしれない。

でも、それはあり得ない!新しい商品を買って、一つのクリックで何もできなくなるなんて信じられない!

それに、HPのサポートが最悪だし、インドまで繋がるから、ほとんどの人が責任を持ってやってない!とにかくまた新しいものを売ろうとするしかない。

友達が言ったけど、HPは売るだけだよ、後からのフォローは最悪。機械も不安定だし、やめたほうがいいよ。

もう遅い!

ここ数年間初めて時間を戻したいと思うほど参ってる体験だ。



I just am not a very lucky person when it comes to computer related matters.

We went to University Computers to get a new laptop for hubby. It's a HP Compaq 6910p. The size seemed right for carrying around and the specs fitted with what he needs.

So we brought it home and turned it on. But then it prompted the following questions:

Please choose from the following
Windows Vista Business
Windows Vista Business (x64)

Wait, i wouldn't know what the difference was.
I asked a friend and my friend told me this computer should support x64. Ok so we picked x64.

And THAT's ONE CLICK that brought us to hell.

Hubby brought his computer to school for a on campus software installation. But after trying for an hour the technical person told him the system doesn't support x64!

GREAT! So we're stucked!

I called University Computers, but the answer I got was "Well once you've installed x64 you can't reverse, there is a disc you can buy to reinstall the whole thing but you'd have to pay. There is nothing we can do about it but maybe you'd want to call HP and see what they can do."

Ok, let's not waste time on this. I knew the guy whom I talked to didn't know nothing about it. He was just trying to get the phone conversation over with.

So I called HP hoping they could help.

The first guy I talked to redirected me to the technical support department (it was a technical support hotline, why keep transferring me!?).

One guy said he could give me a case number so that I can bring it back for a refund. Then he could send me a new computer through HP and I'd get it the next day.

Wow that sounds good!

But wait, that means the warranty I paid for is not going to work and all the technical support that came with the package is going to be different!

Just when I was about to ask him, he said, yeah but everything else would be through HP, you can just call us and send it to us for a repair if anything went wrong. Now lemme find you a new computer...

The next thing I heard was all kinds of product names, model numbers, specs that I had no clue on.

So he's not going to send me the exact same thing! I have to choose all over again! And this time over the phone within 3 seconds after this friendly Indian guy gave me all the specs in his not-so-easy-to-understand-accent. (I have NOTHING against his nationality or accent, just that I was not able to understand him 100% and began to feel uncomfortable about the whole "buy a new laptop through me" thing.)

After all that, I just asked if I could simply get an exchange at University Computers?!

He said "lemme consult with my supervisor, please hold the line." And the next thing I realized was my line was once again redirected to another person!

OK, so this is how HP does their technical supports. If they don't want to deal with you, they remain friendly and say "wait" while they are actually switching you off saying "bye" the moment they cut you say "thank you". And there is no way you can trace them cuz' they only give you their first names. Even worse, they're far far away in India! Do they care?!

I was on the line for 2 hours, talked to more than 6 people explaining my situation over and over again. Nobody was willing to offer any technical assistance but to sell me new things.

Now, at the very end, a guy tried to trace my product with the product number. After a few attempts, he told me...

"m'am, your product number doesn't work, did you bring it from some other country? It's not made for the US market. Since it's not for the US market, there is nothing I can do for you here. I'll give you a number to the International Center and they may be able to help you."

But of course, they number he gave me didn't work. Or should I say, it was busy the whole time?

This whole telephone support thing has got me to the peak of my anger. I decided to call once again and see what's going to happen.

This very last time I got connected to a lady. She guided me through recovery and see if that'd work. Well of course it didn't. So she suggested me to send it back to HP and they'd have it fixed.

Now I'm waiting for Fedex to come with the box so that I can send it back for a "repair" 3 days after my purchase.

There are just 2 things that I was upset about.

First, University Computers should know about their products and have told us the school system wouldn't work with vista 64. They are the ones who should warn their customers, who are mainly students and faculty staff. In that sense, I think they are sales oriented too.

Secondly, HP does have a very lousy after purchase support. After the 3 hours I've spent talking to them, most of their technical support hotlines are still sales hotlines. They still try to sell you stuff rather than really helping you.

Spending more than money on a computer is not a small budget. And it is worse when you find out the computer is not going to do what you wanted it to. It is just plain stupidity that they are selling their products that cannot be recovered. Nor do they come with a CD so that you can do it on your own.

This is my first HP experience and to those who are reading this, "I don't know what you think but I'd never buy HP again!" I just hope their company would eventually close down so that I can throw stone at their office windows!


コメント

    コメントの投稿

    (コメント編集・削除に必要)
    (管理者にだけ表示を許可する)

    トラックバック

    この記事のトラックバックURL
    http://ukishima2060.blog76.fc2.com/tb.php/255-ce68a258
    この記事へのトラックバック


    最近の記事


    上記広告は1ヶ月以上更新のないブログに表示されています。新しい記事を書くことで広告を消せます。